Refund policy

Return Policy

We offer a 14-day return policy, which means you have 14 days from receiving your item to request a return.

Eligibility

To qualify for a return, items must be:

  • In the same condition as received — unworn or unused, with tags attached, and in the original packaging

How to Start a Return

To begin a return, contact us at contact@zentrallc.com.
Approved returns should be sent to:
110 Associates Ln, Indian Trail, NC 28079

Once your return is approved, we’ll email you a return shipping label and instructions.
Please note: items sent back without prior approval will not be accepted.

For any questions, feel free to email contact@zentrallc.com.

Damages and Issues

Inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you’re unsure whether your item qualifies, please reach out before sending it back.

Exchanges

The fastest way to get the item you want is to return your original purchase and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved.
Approved refunds are processed to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@zentrallc.com.